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Frequently Asked Questions
1. I have
lost/forgotten my username and/or password and can't
login. What should I do?
A: Send an e-mail to Customer Service via the Customer Service
link at the bottom of the page. Someone will get back to you
within 12-24 hours with your username and password.
NOTE: It is important that when contacting Customer Service, you
send an e-mail from the account that you used when registering.
Failing to do so will result in delays, as we will have to authenticate
your identity through other means.
2. I think my
membership is still active, but suddenly I can't
login. What's going on?
A: Make sure that you are entering your username and password
EXACTLY as you did upon signup, as they are case-sensitive. If
you still cannot login, contact Customer Service. Someone
will get back to you within 12-24 hours.
NOTE: It is important that when contacting Customer Service, you
send an e-mail from the account that you used when registering.
Failing to do so will result in delays, as we will have to authenticate
your identity through other means.
3. I just signed up
for a new account, but I can't login.
What's wrong?
First, make sure that you have received a confirmation e-mail with your
username and password. If you did not, then you have not
completed the signup process.
If you did receive a confirmation e-mail, please note that there is
sometimes a brief delay between signup and access. Any access
issues you are having should be resolved momentarily. In the
meantime, make sure that you are entering your username and password
EXACTLY as you did upon signup, as they are case-sensitive. If
the problem persists, contact customer service. Someone will get
back to you within 12-24 hours.
NOTE: It is important that when contacting Customer Service, you
send an e-mail from the account that you used when registering.
Failing to do so will result in delays, as we will have to authenticate
your identity through other means.
4. When I try to
access the videos, I am getting sound, but no
picture. Or, I am encountering choppy video. How do I fix
this?
A: This error is usually caused by one of two things.
First, you are trying to watch the broadband movies and you are on a
dialup connection. If so, you can not view the broadband
movies. Please use the download option or choose the MPEGS.
Second, if you are on a broadband connection trying to watch broadband
videos - you are getting this error because your connection is still
not strong enough to handle our broadband movies. We encode our
broadband movies for connections of 250k or higher. For example:
sometimes with DSL you are only getting 200k or lower and therefore
your connection isn't strong enough.
It is also possible though rare, that there is an unusually high
number of people trying to watch the same video at the same time.
5. How do I cancel
my account?
A: You may check the status of your membership at any time,
perform account maintenance, or receive other information directly from
the billing company that processed your membership. To do so,
click HERE.
6. How do I buy your
DVDs?
A: DVDs are available for purchase at http://www.PrideBuys.com
7. Will you be
sending any mailings to my address?
A: We do not send out any mailings to your address. We
respect the privacy of our members and the trust that is placed in our
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